Issue: February 2018
Cover Story
Do you often feel aggrieved because you have had an inflated electricity bill and when you go to the electricity office for a clarification you are un...
  Public Grievance Redressal: Governance Challenge by Ms Dolly Arora
  In the article, the author has opined that the awareness of grievances is the first condition for effectively addressing them
  e-Governace: Grievance Redress for a New India 2022 by Shri Yogesh Suri and Desh Gaurav Sekhri
  The Special article focuses that the strategic plan leading into a New India 2022 would be to use e-Governance processes
  Grievance Redressal Mechanism for Women by Ms V Amuthavalli
  The author opines that the government has gone a long way in bringing out many initiatives to redress the grievances of women both at work

Banks are the lifelines of the economy and they play a crucial role in activating and sustaining economic growth, especially in developing countries like India. The banking industry supports one of the fastest growing large economies of the world. Positive macroeconomic and technological trends are driving the growth of new opportunities in the sector. As said by the Hon Prime minster “Nation can be secured only when banks and depositors are secured” With financial inclusion being one of the pillars of Transforming India initiative banks play a major role in this through the schemes like Jan dhan yojana, Direct benefit transfer and mudra yojana. Recent government initiatives like digital adoption in the country, Aadhaar, digi locker, and Indiastack are creating something unprecedent –publicly accessible , unified digital infrastructure through which customers can allow financial institutions to access their information. Yet the sector is grappling with a set of new realities that are testing its strength and resilience. Challenges like NPAs, recapitalization, increase in bank fraud, asset quality, human resource issues, are dragging down the industry performance and threatening the future economic growth - this will have implications for both banks as well as for the economy. So, to address these challenges and grab new opportunities central government and RBI came with some reform initiatives. Bad loans problem: After the 2008-09 global financial crisis, there was push in lending to infrastructure and capital goods sectors. But as economic growth faltered, demand slowed and capacity idled, crimping the ability of firms to service their debt. The Indian banking system crumbled under the weight of Rs 10 trillion in stressed assets (including Rs 7.8 trillion of bad loans and 2.2 trillion of restructured loans) that have piled up over almost half a decade.


For the banking system, the rise in bad loans led to higher provisions, which wiped away profits and necessitated more capital infusion. But fresh capital hasn’t been forthcoming with the government on a path of fiscal consolidation and trying to control deficits and because of these lending has slowed down to trickle. In 2016-2017, banks share in the flow of funds to the commercial sector dipped to 38per cent, according to RBI’s financial stability report. This has led to reduced investments, reduced production, unemployment, economic slowdown and finally decreasing economic growth rate.

How to fast track resolution bad loans?

First , RBI in june had directed the banks to take the 12 largest loan defaulters, accounting for one-fourth of the industry’s bad loans, to NCLT.
Second it prepared another list of 26 defaulters and decided that before initiating bankruptcy proceedings, the banks should recognize the bad assets and they should be resolved through any of the RBI’s existing bad loan resolution schemes like S4A or SDR and only those cases which are not resolved this way should be taken to the NCLT under the bankruptcy code. Example –the NCLT decided to dismiss the board of unitech ltd, a leading real estate company, and directing ministry of corporate affairs to nominate 10 directors is a good step to resolve the bad loans problem.


• Banks Recapitalization • The financial resolution and deposit insurance bill,2017
• Panel to oversee PSU banks mergers
• Banks Board Bureau
• Indradhanush plan
• Merger of SBI associates with State bank of India
• Merger of Bharatiya mahila bank with SBI
• NPA ordinance
• Gyan Sangam meetings
• Passage of Insolvency and Bankruptcy Code(IBC)
• Security interest and recovery of debts laws and miscellaneous provisions (amendment)act,2016
• The payments and settlement systems(amendment)act,2015
• RBI advised all PSBs to appoint internal ombudsman


Government of India announced a plan to infuse 2.11 lakh crores into public sector banks over a period of 2 years. Of this 1.35 lakh crores will be raised via recapitalization bonds and remaining 76,000 crores will be raised by the banks from market with budgetary support.
• Helps banks to compliant with Basel 3 norms • Banks will now aggressively pursue the loan recovery • Banks with weak balance sheet problems will get relief
• Balances demand and supply by bringing more investments in sectors like infrastructure
• Help in efficiently managing risk and credit capital related requirements of banks
• Encourages private participation and boosts economic growth
• It will address both growth capital and capital required to absorb losses arising out of provisioning of NPAs.

Cons :

• It will be seen as a favor to big companies and some people among small entrepreneurs
• This is only good if banks actually recognize losses otherwise it will cause extreme inflation
• It will certainly not solve the structural problems

The Financial Resolution and Deposit Insurance Bill,2017:

• The bill seeks to create a consolidated framework for the resolution of financial firms.
• It repeals the deposit insurance and credit guarantee corporation act, 1962 and amends 12 other laws.
• The central government will establish a Resolution corporation.
• Risk based classification
• The bill specifies penalties for offences such as concealment of property, and destruction or falsification of evidence.
• The service provider will automatically be liquidated if its resolution is not completed within the maximum time period of two years.


It is a part of Indradhanush plan to revamp PSBs, to improve the governance of PSBs government constituted BBB. The bureau will recommend for selection of heads – PSBs and Financial institutions and help banks in developing strategies and capital raising plans. Guide banks on mergers and consolidations and also ways to address the bad loans problems, consists of 3 ex-officio members and 3 experts in addition to chairman.


• Under the Indradhanush plan action related to
1. Appointments
2. Bank board bureau
3. Capitalization
4. De-stressing PSBs
5. Empowerment
6. Framework for accountability
7. Governance reforms have been initiated by the government.
• Further under the plan the government proposed to make available 70,000 crores out of budgetary allocations for four years to PSBs.


This is called as Alternative mechanism for PSBs consolidation headed by Finance minister, to fast-track consolidation among PSBs. This mechanism will oversee the proposals coming from boards of PSBs for consolidation


• Insolvency and bankruptcy code (amendment)ordinance,2017 promulgated it amends IBC, 2016.
• It aims at putting in place safeguards to prevent unscrupulous, undesirable persons from misusing or vitiating the provisions of the code, the code provides a time-bound process for resolving insolvency in companies and among individuals (180 days after the process initiated, plus a 90 day extension for resolving insolvency).


• It will be easy for companies to exit and revival of business. • Banks and financial institutions can easily handle the NPAs
• Create database of serial defaulters
• This will boost the economic growth
• It will remove burden from courts because adjudicating authority would be NCLT for companies and DRT for individuals and partnership firms.


• It is yet to address the aspects such as lifting of moratorium in case of fraud.
• option for management of affairs by corporate debtor under supervision etc.


• After merger it can withstand the strong competition from private sector, and accumulate more resources to channelize trained manpower across its branches. Cost benefits by the way of using already existing branches instead of setting up new branches and Economies of scale and reduction in cost of doing business.
• Visibility of the bank at global level increases


• The associate banks have regional flavor and regional focus than the nationalistic SBI culture
• Various internal conflicts related to pay, pension, promotion and other aspects may arise
• After the merger , SBIs employee costs could increase by 23 crores a month.
• Negative impact would be from harmonization of accounting policies for NPA recognition


It will empower RBI to directly intervene in the bad loans resolution process; it also conferred power upon the RBI to issue directions to banking companies for resolution of stressed assets and allow it to specify one or more committees to advise banking companies on resolution of stressed assets under the provisions of Insolvency and Bankruptcy Code 2016.


• Empowering RBI will make the borrowers and bankers more responsible, the bad loan ordinance will allow the RBI to ensure that dissenting banks come to the negotiating table and accept resolution plans adopted by the majority of lenders or the one that’s most feasible in the circumstances.
• They won’t be able to hold out for fear of write downs or getting caught up in subsequent investigations by government agencies.


It is an event organized to discuss the governance reforms in PSBs, the objectives behind the meeting are ;
To take forward the governments commitments to reforms in the banking and financial sector, to arrive at a common understanding among the professionals, regulators and the government on the reform required in the PSBs in the current economic situations, to provide an informal academic environment, which can bring out the creative best of the minds of professionals and regulators.

Security Interest and Recovery of Debts Laws and Miscellaneous Provisions (amendment)act,2016:

It seeks to amend four laws:
• Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act,2002(SARFAESI),
• Recovery debt due to Banks and Financial Institutions Act,1993
• Indian Stamps Act,1899
• Depositories Act,1996
• The act empowers district magistrate to assist banks in taking over the management of a company.
• The act creates a central registry to maintain records of transactions related to secured assets.
• The act empowers RBI to examine the statements and any information of asset reconstruction companies related to their business.

The Payments and Settlement Systems(amendment)Act,2015:

• It amends Payment and Settlement Systems Act ,2007. The act seeks to address the problem of insolvency in the payment and settlement system by increasing transparency and stability and bring India’s banking payment system in sync with international practices. The amendment seeks to protect funds collected from the customers by the payment system providers and to extend the act to cover trade repository and legal entity identifier ,issuer.
• Issuer-it means a person who issues a legal entity identifier or similar unique identification ,as specified by the RBI from time to time
• Legal entity identifier-it is a unique identity code assigned to a person by an issuer to identify that person in such derivatives or financial transactions as specified by RBI.
• It provides that an order of court, tribunal or authority which declares the system participant as insolvent or dissolved or wound up shall not affect any settlement that has become final and irrevocable prior to such order


To further boost the quality of customer service and to ensure that there is undivided attention to resolution of customer complaints in banks.

Some other initiatives:

Setting up of payment banks, white label ATMs, BHIM app, demonetization a push for digital payments are some initiatives for promoting last mile banking services and financial inclusion.

Strategic debt restructuring:

Under SDR, banks who have given loans to a corporate borrower get the right to convert the full part or part of their loans into equity shares loan taken in the company. It is initiated by the group of lenders called Joint Lending Forum (JLF)/ Debt restructuring cell. The SDR gives banks more power in the management of the company who has taken loan and has defaulted.
In order to achieve the change in ownership ,the JLF should collectively become the majority shareholder by conversion of their dues from the borrower in to equity (i.e they should collectively hold 51per cent or more of the equity shares issued by the company and the decision to convert loan in to equity shares should be documented and approved by the majority of the JLF members (minimum of 75per cent of creditors by value and 60per cent of creditors by number).

Scheme for Sustainable Structuring of Stressed Assets (S4A):

The S4A scheme aims at deep financial restructuring of big debted projects by allowing lenders (banks) to acquire equity of the stressed projects. The S4A envisages determination of the sustainable debt level for a stressed borrower, and bifurcation of the outstanding debt into sustainable debt and equity/quasi-equity instruments which are expected to provide upside to the lenders when the borrowers turn around.
• Eligibility-the total loans by all institutional lender in the account should exceed Rs 500 crore, the project should have started its commercial operations and there should be cash flows from the project.
• The bank should hire an independent agency to evaluate how much of the debt is sustainable.

Scheme for Sustainable Structuring of Stressed Assets (S4A):

The S4A scheme aims at deep financial restructuring of big debted projects by allowing lenders (banks) to acquire equity of the stressed projects. The S4A envisages determination of the sustainable debt level for a stressed borrower, and bifurcation of the outstanding debt into sustainable debt and equity/quasi-equity instruments which are expected to provide upside to the lenders when the borrowers turn around.
• Eligibility-the total loans by all institutional lender in the account should exceed Rs 500 crore, the project should have started its commercial operations and there should be cash flows from the project.
• The bank should hire an independent agency to evaluate how much of the debt is sustainable.


Though government started with many big bang reforms in banking sector still the sector is suffering from many problems
• The star studded Banks Board Bureau too has been unable to manage the problem, the human resource issue at the banks remain unchanged
• The seven pronged strategy to revamp PSBs –Indradhanush is seems to be falling apart

• Banks recapitalization will hurt governments debt-to-GDP ratio
• Ballooning NPAs in the Indian system tell us that banks and regulators have failed to protect public money
• The problems of weak capital base are result of inefficiency and mismanagement of the PSBs and measures like Recapitalization offers moral hazard problems and its celebration as a decisive package makes a bad situation worse


First, accepting P.J NAYAK committee recommendations like repeal of Bank Nationalization Act (1970,1980),SBI act, SBI Subsidiaries Act and setting up of a Bank Investment Company(BIC),age and tenure reforms.
Second, it is necessary to articulate in a comprehensive and transparent manner the policy in regard to ownership and governance of both public sector and private sector banks
Third, Banks should take serious note of the Prime Minister's statement in the Gyan Sangam meetings to adopt latest technology and move towards paper less banking .
Fourth, the need of the hour is to understand the actual structural problems of the banking sector and improve the governance of the Public sector banks.
Fifth, RBI measures such as Strategic Debt restructuring(SDR),joint lenders forum(JLF),and scheme for Sustained Structuring of Stressed Assets(S4A) among others should be implemented effectively.
Sixth, The competition from new banks and the large number of accounts opened under the Pradhan Mantri Jan Dhan Yojana are two instances that could be turned in to oppurtunities.
Seven, adapt path of economic surveys 2016 recommendation of 4Rs to address the stressed assets (Reform, recognition, recapitalization, resolution).
Eight, economic survey 2017 suggests setting up of public sector asset rehabilitation agency (PARA) to take charge of large bad loans in banks.
Nine, Gopal Krishna committee recommendations on recruitment, training, and staff transfer should be accepted.


Banking system is the lifeline of the economic system in both developed and developing countries. So technologically advanced, transparent, responsible, and efficient banking sector is the need of the hour for India and in India banking is not only about economic function of depositing and lending but it is also attached with some social functions such as financial inclusion and inclusive growth. "The Pradhan Mantri Mudra Loan Yojana (PMMY) is doing a great job of addressing the needs of the youth — bank guarantee. Every youth, when they set out to do something, their first question is "where will the money come from?". Mudra Loan Yojana has given loans worth ₹4 lakh crore to 9.75 crore people. At this stage of socio-economic development Consolidation, competition, and risk management are critical to the future of banking and In order to achieve faster and inclusive economic growth, the government, RBI, banks take a holistic relook in to the existing policies and structures. To conclude focused attention on the new challenges may be imperative in the largest interest of securing economic growth with equity. Once these issues are addressed, the Indian banking sector has the potential to become further deeper and stronger .Greater attention to these issues would facilitate finance structure of the economy and in medium to long-term lead to broad based economic growth.

About the author:

Dr. Sasikalapushpa is Member of Parliament (Rajya Sabha) & She has also Co- authored four books with Dr. Ramaswamy.
Dr. B. Ramaswamy is Former Pro Vice Chancellor APG Shimla University Himachal Pradesh. He has more than 200 publications to his credit. In his 16 years of service, Dr. Ramaswamy has served as a Bench of Magistrate, Legal Advisor, Visiting Professor to the top Indian and International Universities besides holding a wide range of assignments at the Govt of India.


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